Access to the Online Sample Sale
- The online sample sale will take place on Friday 13th February 2026 from 18:00 PM GMT until Monday 16th February 2026 23:59 PM GMT
- You will be required to enter the password which you would have received via email if you are email subscribed.

Discount Application
- Discounts will be automatically applied at checkout.

Pricing and discounts
All online sample sale items will be sold at discounted prices. Prices are non-negotiable and are final at the time of purchase. Discounts cannot be combined with any other offers or promotions.

Product Availability

Availability of online sample sale items is limited and is on a first-come, first-served basis. We cannot guarantee the availability of specific sizes, styles, or quantities. No items will be confirmed without payment.

TAXES & DUTIES

United Kingdom - Orders delivered within the U.K. include U.K. VAT where applicable. No additional duties are payable on delivery.

United States - For customers shipping to the United States, import taxes and duties are included in your order total at checkout. You will not be charged any additional duties or taxes upon delivery. If an order is refused or cannot be delivered due to an incorrect address or failure to clear customs, the cost of the original shipping, any non-refundable duties/taxes, and the return shipping fee will be deducted from your store credit once the shipment is returned to our warehouse.

All Other International Destinations - Customers outside the U.K. and U.S. are subject to the taxes and duties of the destination country, payable on arrival. Regulations differ by country, and we cannot cover these additional costs. Please check with your local customs authority for an accurate calculation before ordering.

If the customer refuses the package or the parcel cannot be delivered, they are responsible for the original shipping charges, any import fees that may have been incurred on the package, as well as the cost of returning the order parcel to our warehouse. This amount will be deducted from your order store credit once the shipment has been received at the warehouse.

Eligibility for Refunds/Exchanges

Orders placed during the Online Sample Sale will not be eligible for refunds or exchanges, only store credit. If an order contains both sale items and full-price items, only the full-price items will be eligible for a refund, subject to our standard Returns Policy. Sale or promotional items within the same order will remain eligible for store credit only.

We have a 14-day return policy, which means you have 14 days from the date it is delivered to notify us of your return using our portal. Once logged you have an additional 14 days  to ship your return. If you ship your return after this period it will be sent back.

Return Portal

ALL ONLINE SAMPLE ORDERS MUST USE THE RETURN PORTAL TO RETURN THEIR ITEM/S. We do not offer free returns. You can either use your own courier service or pick one from the portal. If you use your own courier please use a tracked service to the address provided on the return form. We take no responsibility for returns not being delivered if you choose to do this and we recommend you to keep your proof of postage.

Store Credit

Instead of refunds or exchanges, customers will receive store credit for the same value of the items they return. This store credit will be issued via gift card which will be valid for one year from the date it is issued.

Conditions for Store Credit

To qualify for store credit, the item(s) must be in their original condition, unworn and unused, with all the tags and the security ribbon still attached. There must be no stains, hair or odours. 

Order Amendments and Cancellations

Once an order is placed we will try our best to accommodate any amendments or cancellations before dispatch but this is not guaranteed.

Defective/Damaged Items

Please inspect your order upon reception and contact our customer service immediately within seven days of receipt if the item is defective, damaged or if you receive the wrong item. If this is the case we will only be offering store credit and replacement orders. The tags and security ribbon must be still attached.

Regular Return Policy

Our standard return policy will apply to purchases made outside the Online Sample Sale period. Please refer to our general return policy for further details.

Additional Terms
- These terms and conditions are subject to change. Any updates will be posted on our website. Please note shipping and delivery times may be delayed during our sale period.