Terms of service

OVERVIEW

This website is operated by Serendipity11 Ltd trading as CouCoo, Coucoo.io. Throughout the site, the terms “we”, “us” and “our” refer to Serendipity11 Ltd, coucoo.io. Serendipity11 Ltd Coucoo.io offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms of service are considered an offer, acceptance is expressly limited to these terms of service.

Any new features or tools which are added to the current store shall also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

  • By agreeing to these terms of service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • A breach or violation of any of the terms will result in an immediate termination of your services.

GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone for any reason at any time.
  • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
  • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

Accuracy, completeness & timeliness of information

  • We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  • This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the service & prices

  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

Products or services

  • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy. Our gift cards are digital and are for online use only.
  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
  • We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

Mobile Terms of Service

Serendipity11Ltd

Last updated: March 10, 2026

The Serendipity11Ltd mobile message service (the "Service") is operated by Serendipity11Ltd (“Serendipity11Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Serendipity11Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Serendipity11Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Serendipity11Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Coucoo or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Serendipity11Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Coucoo or email info@coucoo.io.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

We respect your right to privacy. To see how we collect and use your personal information, please
see our 

Privacy Notice (https://coucoo.io/policies/privacy-policy)

 

SAMPLE SALE - TERMS AND CONDITIONS

The sample will begin on 18th May 2024 from 11am to 8pm and conclude on 19th May 2024 from 11am - 8pm. Last entry is 30 minutes before closing.

We are NOT operating a ticket system; each time slot will be allocated different colour wristbands. Eg. 30 people in - 30 minutes time in store. First come, first serve basis.

Pricing and Discounts

All sample sale items will be sold at discounted prices as marked. Prices are non-negotiable and are final at the time of purchase. Discounts cannot be combined with any other offers or promotions

Product Availability

Availability of sample sale items is limited and is on a first-come, first-served basis. We cannot guarantee the availability of specific sizes, styles, or quantities. No items will be reserved without payment.

What payment methods are accepted?

Payment for sample sale items must be made in full at the time of purchase. We accept payments by credit card and in cash. Checks are not accepted.

Condition of Items

Sample sale items may have minor imperfections, irregularities, or signs of wear. Customers are advised to review product descriptions and ask questions before purchasing.

Can I exchange an item?

We do not offer exchanges, credit notes or refunds even if a product is damaged or defective. All sales are final and subject to availability.

I have misplaced or forgotten a personal item, what should I do?

We invite you to please send us your request via our contact email marli@coucoo.io, providing as much information as possible about the item and the circumstances in which it was lost or forgotten.

WE ADVISE SHOPPERS TO NOT BRING ALONG LARGE BAGS TO THE VENUE.

Liability

COU COO shall not be liable for any damages, injuries, or losses arising from participation in the sample sale, including but not limited to personal injury, property damage, or financial loss.

Modification or Cancellation

COU COO reserves the right to modify or cancel the sample sale at any time due to unforeseen circumstances, including but not limited to inclement weather, venue issues, or insufficient inventory.

Agreement to Terms

By participating in the sample sale, customers agree to abide by these terms and conditions. Failure to comply with these terms may result in refusal of service or removal from the premises.

ONLINE SAMPLE SALE - TERMS AND CONDITIONS

Deadline for Customer Emails
- The last day for customers to email us regarding participation in the online sample sale is **9th July 2024** at 11:59pm.
- Only customers who have emailed us by this deadline will be eligible to participate. No exceptions will be made for late submissions.

 Customer Verification and Password Distribution
- Each customer who emails us by the deadline will receive a unique password.
- This password will be sent to the email address on record for each customer.
- To prevent password sharing, each email address and corresponding password will be limited to one use only. One email address will receive one password.

 Access to the Online Sample Sale
- The online sample sale will take place on 18th of July from 11:00 PM BST until 03:00 AM BST
- Customers must sign in during their one hour slot and will only be allowed 30 minutes to shop AND 10 minutes to checkout. After the 30 minutes is up you will no longer be able to access the sample sale online.
-Each login and password will be limited to ONE time use on a single device only. If your unique login does not work it is because they have been shared. We regret we cannot provide access to the sale under these circumstances. Please keep your credentials secure to avoid any inconvenience.

Discount Application
- Discounts will be automatically applied at checkout.

Sale Conditions
- **Condition of Items**
Sample sale items may have minor imperfections, irregularities, or signs of wear. All items sold during the online sample sale are sold as seen. This includes items that may be faulty or have defects.

Pricing and discounts
All online sample sale items will be sold at discounted prices. Prices are non-negotiable and are final at the time of purchase. Discounts cannot be combined with any other offers or promotions.

Product Availability

Availability of online sample sale items is limited and is on a first-come, first-served basis. We cannot guarantee the availability of specific sizes, styles, or quantities. No items will be confirmed without payment.

Can I exchange an item?

We do not offer exchanges, credit notes or refunds even if a product is damaged or defective. ALL SALES ARE FINAL.

- By participating in the sale, customers acknowledge that they are purchasing items in their current condition.

Additional Terms
- We reserve the right to cancel orders if misuse of passwords or emails is detected.
- These terms and conditions are subject to change. Any updates will be posted on our website. Please note delivery times may be delayed during our sale period.

BLACK FRIDAY AND CYBER SALE 2024 SALE - TERMS AND CONDITIONS


Access to the Black Friday Sale
- The Black Friday sale will take place on Friday 29th November 2024 from 00:00 AM GMT until 23:59 PM GMT

- The Cyber Monday sale will take place on Monday 2nd December 2024 from 00:00 AM GMT until 23:59 PM GMT

Discount Application
- Discounts will be automatically applied at checkout.

Pricing and discounts
All online Cyber Monday/Black Friday sale items will be sold at discounted prices. Prices are non-negotiable and are final at the time of purchase. Discounts cannot be combined with any other offers or promotions.

Product Availability

Availability of the sale items is limited and is on a first-come, first-served basis. We cannot guarantee the availability of specific sizes, styles, or quantities. No items will be confirmed without payment.

Eligibility for Refunds/Exchanges

Orders placed during the Cyber Monday/Black Friday Sale will not be eligible for refunds or exchanges, only store credit.

Return Portal

ALL CYBER MONDAY/BLACK FRIDAY ORDERS MUST USE THE RETURN PORTAL TO RETURN THEIR ITEM/S. We do not offer free returns. You can either use your own courier service or pick one from the portal. If you use your own courier please use a tracked service to the address provided on the return form. We take no responsibility for returns not being delivered if you choose to do this and we recommend you to keep your proof of postage.

Store Credit

Instead of refunds or exchanges, customers will receive store credit for the same value of the items they return. This store credit will be issued via gift card which will be valid for 30 days from the date it is issued.

Conditions for Store Credit

To qualify for store credit, the item(s) must be in their original condition, unworn and unused, with all the tags and the security ribbon still attached. There must be no stains, hair or odours. The order must also be sent back within 14 day working days from the date it is received.

Defective/Damaged Items

Please inspect your order upon reception and contact our customer service immediately within seven days of receipt if the item is defective, damaged or if you receive the wrong item. If this is the case we will only be offering store credit and replacement orders. The tags and security ribbon must be still attached.

Regular Return Policy

Our standard return policy will apply to purchases made outside the Cyber Monday/Black Friday Sale period. Please refer to our general return policy for further details.


Additional Terms

- These terms and conditions are subject to change. Any updates will be posted on our website. Please note shipping and delivery times may be delayed during our sale period.

MARCH 2025 SALE - TERMS AND CONDITIONS


Access to the Sale
- The sale will take place on Friday 21st March 2025 from 18:00 PM GMT until Monday 24th March 2025 09:00 AM GMT

Discount Application
- Discounts will be automatically applied at checkout.

Pricing and discounts
All online sale items will be sold at discounted prices. Prices are non-negotiable and are final at the time of purchase. Discounts cannot be combined with any other offers or promotions. All orders made outside the sale will not be eligible for a sale pricing or pricing adjustments.

Product Availability

Availability of the sale items is limited and is on a first-come, first-served basis. We cannot guarantee the availability of specific sizes, styles, or quantities. No items will be confirmed without payment.

Eligibility for Refunds/Exchanges

Orders placed during the sale will not be eligible for refunds or exchanges, only store credit.

Return Portal

ALL SALE ORDERS MUST USE THE RETURN PORTAL TO RETURN THEIR ITEM/S. We do not offer free returns. You can either use your own courier service or pick one from the portal. If you use your own courier please use a tracked service to the address provided on the return form. We take no responsibility for returns not being delivered if you choose to do this and we recommend you to keep your proof of postage.

Store Credit

Instead of refunds or exchanges, customers will receive store credit for the same value of the items they return. This store credit will be issued via gift card which will be valid for 30 days from the date it is issued.

Conditions for Store Credit

To qualify for store credit, the item(s) must be in their original condition, unworn and unused, with all the tags and the security ribbon still attached. There must be no stains, hair or odours. The order must also be sent back within 14 day working days from the date it is received.

Defective/Damaged Items

Please inspect your order upon reception and contact our customer service immediately within seven days of receipt if the item is defective, damaged or if you receive the wrong item. If this is the case we will only be offering store credit and replacement orders. The tags and security ribbon must be still attached.

Regular Return Policy

Our standard return policy will apply to purchases made outside the sale period. Please refer to our general return policy for further details.

Additional Terms

These terms and conditions are subject to change. Any updates will be posted on our website. Please note delivery times may be delayed during our sale period.

 

FREE OUTFIT PROMOTION - TERMS AND CONDITIONS


Offer Period and Eligibility
This offer is only valid from Wednesday 5th November 2025 from 16:00 PM GMT until Friday 7th November 2025 16:00 PM GMT. To qualify for a free outfit purchases must be made via the direct link provided in the promotional email, and the order value (excluding shipping) must be £200 or over. Gift cards, shipping costs, or previous purchases do not count toward the £200 spend threshold.


Product Availability

Free outfits availability are limited and offered on a first-come, first-served basis. We cannot guarantee the availability of specific sizes, styles, or quantities and the free outfit may vary. This offer is only valid while stocks last. The complimentary outfit will be selected by our team and will not appear in your shopping cart or at checkout.

Eligibility for Refunds/Exchanges

Orders that qualify for a free outfit, will only be eligible for store credit of the same amount for paid item/s only. We do not offer refunds as this is a promotional offer. Free outfits are provided on a complimentary basis and are therefore excluded from refunds, exchanges and store credit, regardless of any faults or defects.

Return Portal

ALL ORDERS MUST USE THE RETURN PORTAL TO RETURN THEIR ITEM/S. We do not offer free returns. You can either use your own courier service or pick one from the portal. If you use your own courier please use a tracked service to the address provided on the return form. We take no responsibility for returns not being delivered if you choose to do this and we recommend you to keep your proof of postage.

Store Credit

Instead of refunds or exchanges, customers will receive store credit for the same value of the paid items they return. This store credit will be issued via gift card which will be valid for six months from the date it is issued.

Conditions for Store Credit

To qualify for store credit, the item(s) must be in their original condition, unworn and unused, with all the tags and the security ribbon still attached. There must be no stains, hair or odours. The order must also be sent back within 14 day working days from the date it is received.

Defective/Damaged Items

Please inspect your order upon reception and contact our customer service immediately within seven days of receipt if the item is defective, damaged or if you receive the wrong item. If this is the case we will only be offering store credit and replacement orders. The tags and security ribbon must be still attached.

Regular Return Policy

Our standard return policy will apply to purchases that are not eligible for this offer. Please refer to our general return policy for further details.

Additional Terms

These terms and conditions are subject to change. Any updates will be posted on our website. Please note delivery times may be delayed during this period. Coucoo reserves the right to modify, suspend, or cancel the promotion at any time without notice if circumstances beyond our control make it necessary.

 

BLACK FRIDAY AND CYBER SALE 2025 SALE - TERMS AND CONDITIONS


Access to the Black Friday Sale
- The Black Friday/Cyber Monday sale will take place on Friday 28th November 2025 from 00:00 AM GMT until Tuesday 2nd December 2025 08:00 AM GMT

Discount Application
- Discounts will be automatically applied at checkout.

Pricing and discounts
All online Cyber Monday/Black Friday sale items will be sold at discounted prices. Prices are non-negotiable and are final at the time of purchase. Discounts cannot be combined with any other offers or promotions.

Taxes and Duties

Customers located outside of the U.K. are subject to the taxes and duties of the destination country and paid by the customer. Please note that regulations and guidelines differ by country and we are not liable for the additional costs. It is highly advised to check with the local customs authority on any customs duties or taxes that are payable by the customer to ensure an accurate calculation.

For U.S customers, if a shipping option appears at checkout showing 'Taxes and Duties Included', this means all import charges are prepaid and collected at checkout. If no such option is available, U.S customers fall under the same process as all other international destinations, meaning any applicable taxes and duties must be paid by customer upon arrival.

Once dispatched if the customer refuses the package or the parcel cannot be delivered, they are responsible for the original shipping charges, any import fees that may have been incurred on the package, as well as the cost of returning the order parcel to our warehouse. This amount will be deducted from your order refund once the shipment has been received at the warehouse.

Product Availability

Availability of the sale items is limited and is on a first-come, first-served basis. We cannot guarantee the availability of specific sizes, styles, or quantities. No items will be confirmed without payment.

Eligibility for Refunds/Exchanges

Orders placed during the Cyber Monday/Black Friday Sale will not be eligible for refunds or exchanges, only store credit.

Return Portal

ALL CYBER MONDAY/BLACK FRIDAY ORDERS MUST USE THE RETURN PORTAL TO RETURN THEIR ITEM/S. We do not offer free returns. You can either use your own courier service or pick one from the portal. If you use your own courier please use a tracked service to the address provided on the return form. We take no responsibility for returns not being delivered if you choose to do this and we recommend you to keep your proof of postage.

Store Credit

Instead of refunds or exchanges, customers will receive store credit for the same value of the items they return. This store credit will be issued via gift card which will be valid for 60 days from the date it is issued.

Conditions for Store Credit

To qualify for store credit, the item(s) must be in their original condition, unworn and unused, with all the tags and the security ribbon still attached. There must be no stains, hair or odours. The order must also be sent back within 14 day working days from the date it is received.

Order Amendments and Cancellations

Once an order is placed we will try our best to accommodate any amendments or cancellations before dispatch but this is not guaranteed.

Defective/Damaged Items

Please inspect your order upon reception and contact our customer service immediately within seven days of receipt if the item is defective, damaged or if you receive the wrong item. If this is the case we will only be offering store credit and replacement orders. The tags and security ribbon must be still attached.

Regular Return Policy

Our standard return policy will apply to purchases made outside the Cyber Monday/Black Friday Sale period. Please refer to our general return policy for further details.

Early Access

-Our early access sale will run from 4PM GMT on Friday 21st November 2025 till our Black Friday sale begins.

- Early Access will only be eligible to members who signed up via our promotional emails and website. They will be provided an early access discount code they can use at checkout which will be sent via email.

- Our Early Access Sale will be for up to 40% off.

- All terms and conditions for our Black Friday/Cyber Monday 2025 sale also apply to all orders made in our pre-sale.

Additional Terms

- These terms and conditions are subject to change. Any updates will be posted on our website. Please note shipping and delivery times may be delayed during our sale period.

ONLINE SAMPLE SALE 2026 - TERMS AND CONDITIONS

Access to the Online Sample Sale
- The online sample sale will take place on Friday 13th February 2026 from 18:00 PM GMT until Monday 16th February 2026 23:59 PM GMT
- You will be required to enter the password which you would have received via email if you are email subscribed.

Discount Application
- Discounts will be automatically applied at checkout.

Pricing and discounts
All online sample sale items will be sold at discounted prices. Prices are non-negotiable and are final at the time of purchase. Discounts cannot be combined with any other offers or promotions.

Product Availability

Availability of online sample sale items is limited and is on a first-come, first-served basis. We cannot guarantee the availability of specific sizes, styles, or quantities. No items will be confirmed without payment.

TAXES & DUTIES

United Kingdom - Orders delivered within the U.K. include U.K. VAT where applicable. No additional duties are payable on delivery.

United States - For customers shipping to the United States, import taxes and duties are included in your order total at checkout. You will not be charged any additional duties or taxes upon delivery. If an order is refused or cannot be delivered due to an incorrect address or failure to clear customs, the cost of the original shipping, any non-refundable duties/taxes, and the return shipping fee will be deducted from your store credit once the shipment is returned to our warehouse.

All Other International Destinations - Customers outside the U.K. and U.S. are subject to the taxes and duties of the destination country, payable on arrival. Regulations differ by country, and we cannot cover these additional costs. Please check with your local customs authority for an accurate calculation before ordering.

If the customer refuses the package or the parcel cannot be delivered, they are responsible for the original shipping charges, any import fees that may have been incurred on the package, as well as the cost of returning the order parcel to our warehouse. This amount will be deducted from your order store credit once the shipment has been received at the warehouse.

Eligibility for Refunds/Exchanges

Orders placed during the Online Sample Sale will not be eligible for refunds or exchanges, only store credit. If an order contains both sale items and full-price items, only the full-price items will be eligible for a refund, subject to our standard Returns Policy. Sale or promotional items within the same order will remain eligible for store credit only.

Return Portal

ALL ONLINE SAMPLE ORDERS MUST USE THE RETURN PORTAL TO RETURN THEIR ITEM/S. We do not offer free returns. You can either use your own courier service or pick one from the portal. If you use your own courier please use a tracked service to the address provided on the return form. We take no responsibility for returns not being delivered if you choose to do this and we recommend you to keep your proof of postage.

Store Credit

Instead of refunds or exchanges, customers will receive store credit for the same value of the items they return. This store credit will be issued via gift card which will be valid for one year from the date it is issued.

Conditions for Store Credit

To qualify for store credit, the item(s) must be in their original condition, unworn and unused, with all the tags and the security ribbon still attached. There must be no stains, hair or odours. The order must also be sent back within 14 day working days from the date it is received.

Order Amendments and Cancellations

Once an order is placed we will try our best to accommodate any amendments or cancellations before dispatch but this is not guaranteed.

Defective/Damaged Items

Please inspect your order upon reception and contact our customer service immediately within seven days of receipt if the item is defective, damaged or if you receive the wrong item. If this is the case we will only be offering store credit and replacement orders. The tags and security ribbon must be still attached.

Regular Return Policy

Our standard return policy will apply to purchases made outside the Online Sample Sale period. Please refer to our general return policy for further details.

Additional Terms
- These terms and conditions are subject to change. Any updates will be posted on our website. Please note shipping and delivery times may be delayed during our sale period.

MARCH SALE 2026 - TERMS AND CONDITIONS

Access to the Online Sale
- The online sale will take place on Friday 27th March 2026 from 18:00 PM GMT until Sunday 29th March 2026 23:59 PM GMT

Discount Application
- Discounts will be automatically applied at checkout.

Pricing and discounts
All online sale items will be sold at discounted prices. Prices are non-negotiable and are final at the time of purchase. Discounts cannot be combined with any other offers or promotions.

Product Availability

Availability of online sale items is limited and is on a first-come, first-served basis. We cannot guarantee the availability of specific sizes, styles, or quantities. No items will be confirmed without payment.

TAXES & DUTIES

United Kingdom - Orders delivered within the U.K. include U.K. VAT where applicable. No additional duties are payable on delivery.

United States - For customers shipping to the United States, import taxes and duties are included in your order total at checkout. You will not be charged any additional duties or taxes upon delivery. If an order is refused or cannot be delivered due to an incorrect address or failure to clear customs, the cost of the original shipping, any non-refundable duties/taxes, and the return shipping fee will be deducted from your store credit once the shipment is returned to our warehouse.

All Other International Destinations - Customers outside the U.K. and U.S. are subject to the taxes and duties of the destination country, payable on arrival. Regulations differ by country, and we cannot cover these additional costs. Please check with your local customs authority for an accurate calculation before ordering.

If the customer refuses the package or the parcel cannot be delivered, they are responsible for the original shipping charges, any import fees that may have been incurred on the package, as well as the cost of returning the order parcel to our warehouse. This amount will be deducted from your order store credit once the shipment has been received at the warehouse.

Eligibility for Refunds/Exchanges

Orders placed during the Online Sale will not be eligible for refunds or exchanges, only store credit. Bodysuits are not eligible for a refund/exchange or store credit. If an order contains both sale items and full-price items, only the full-price items will be eligible for a refund, subject to our standard Returns Policy. Sale or promotional items within the same order will remain eligible for store credit only.

We have a 14-day return policy, which means you have 14 days from the date it is delivered to notify us of your return using our portal. Once logged you have an additional 14 days  to ship your return. If you ship your return after this period it will be sent back.

Return Portal

ALL ONLINE SALE ORDERS MUST USE THE RETURN PORTAL TO RETURN THEIR ITEM/S. We do not offer free returns. You can either use your own courier service or pick one from the portal. If you use your own courier please use a tracked service to the address provided on the return form. We take no responsibility for returns not being delivered if you choose to do this and we recommend you to keep your proof of postage.

Store Credit

Instead of refunds or exchanges, customers will receive store credit for the same value of the items they return. This store credit will be issued via gift card which will be valid for one year from the date it is issued.

Conditions for Store Credit

To qualify for store credit, the item(s) must be in their original condition, unworn and unused, with all the tags and the security ribbon still attached. There must be no stains, hair or odours. 

Order Amendments and Cancellations

Once an order is placed we will try our best to accommodate any amendments or cancellations before dispatch but this is not guaranteed.

Defective/Damaged Items

Please inspect your order upon reception and contact our customer service immediately within seven days of receipt if the item is defective, damaged or if you receive the wrong item. If this is the case we will only be offering store credit and replacement orders. The tags and security ribbon must be still attached.

Regular Return Policy

Our standard return policy will apply to purchases made outside the Online Sale period. Please refer to our general return policy for further details.

Additional Terms
- These terms and conditions are subject to change. Any updates will be posted on our website. Please note shipping and delivery times may be delayed during our sale period.

MAY SALE 2026 - TERMS AND CONDITIONS

Access to the Online Sale
- The online sale will take place on Monday 4th May 2026 from 09:00 AM GMT.

Discount Application
- Discounts will be automatically applied at checkout.

Pricing and discounts
All online sale items will be sold at discounted prices. Prices are non-negotiable and are final at the time of purchase. 

Product Availability

Availability of online sale items is limited and is on a first-come, first-served basis. We cannot guarantee the availability of specific sizes, styles, or quantities. No items will be confirmed without payment.

TAXES & DUTIES

United Kingdom - Orders delivered within the U.K. include U.K. VAT where applicable. No additional duties are payable on delivery.

United States - For customers shipping to the United States, import taxes and duties are included in your order total at checkout. You will not be charged any additional duties or taxes upon delivery. If an order is refused or cannot be delivered due to an incorrect address or failure to clear customs, the cost of the original shipping, any non-refundable duties/taxes, and the return shipping fee will be deducted from your store credit once the shipment is returned to our warehouse.

All Other International Destinations - Customers outside the U.K. and U.S. are subject to the taxes and duties of the destination country, payable on arrival. Regulations differ by country, and we cannot cover these additional costs. Please check with your local customs authority for an accurate calculation before ordering.

If the customer refuses the package or the parcel cannot be delivered, they are responsible for the original shipping charges, any import fees that may have been incurred on the package, as well as the cost of returning the order parcel to our warehouse. This amount will be deducted from your order store credit once the shipment has been received at the warehouse.

Eligibility for Refunds/Exchanges

Orders placed during the Online Sale will not be eligible for refunds or exchanges, only store credit. Bodysuits are not eligible for a refund/exchange or store credit. If an order contains both sale items and full-price items, only the full-price items will be eligible for a refund, subject to our standard Returns Policy. Sale or promotional items within the same order will remain eligible for store credit only.

We have a 14-day return policy, which means you have 14 days from the date it is delivered to notify us of your return using our portal. Once logged you have an additional 14 days  to ship your return. If you ship your return after this period it will be sent back.

Return Portal

ALL ONLINE SALE ORDERS MUST USE THE RETURN PORTAL TO RETURN THEIR ITEM/S. We do not offer free returns. You can either use your own courier service or pick one from the portal. If you use your own courier please use a tracked service to the address provided on the return form. We take no responsibility for returns not being delivered if you choose to do this and we recommend you to keep your proof of postage.

Store Credit

Instead of refunds or exchanges, customers will receive store credit for the same value of the items they return. This store credit will be issued via gift card which will be valid for one year from the date it is issued.

Conditions for Store Credit

To qualify for store credit, the item(s) must be in their original condition, unworn and unused, with all the tags, security ribbon and the hygiene sticker still attached. There must be no stains, hair or odours. 

Order Amendments and Cancellations

Once an order is placed we will try our best to accommodate any amendments or cancellations before dispatch but this is not guaranteed.

Defective/Damaged Items

Please inspect your order upon reception and contact our customer service immediately within seven days of receipt if the item is defective, damaged or if you receive the wrong item. If this is the case we will only be offering store credit and replacement orders. The tags and security ribbon must be still attached.

Regular Return Policy

Our standard return policy will apply to purchases made outside the Online Sale period. Please refer to our general return policy for further details.

Additional Terms
- These terms and conditions are subject to change. Any updates will be posted on our website. Please note shipping and delivery times may be delayed during our sale period.